How do I report an item taken from my wallet?
- Secure what is left first — move assets to a new wallet and revoke approvals.
- Report each item: on the item page choose Report → Taken from my wallet, or email trust@unvault.com. Include the network, contract address, and token ID; the transaction hash of the unauthorised transfer; what happened; and confirmation that you did not sign or authorise the transfer.
- Prove control: sign the message we send you from the affected wallet (or, if the key is unusable, from another wallet plus evidence linking you to the affected one).
- We apply the Reported label and stop the item trading on Unvault, normally within one business day.
- Send a police report (or crime-reference confirmation, or a notarised sworn statement where police reports are not issued) within 10 days. Without it the label is removed.
The label stays while the report is open; we ask you to reconfirm every 180 days. Full rules: Disputed Items Policy. Unvault cannot recover the item — only the current holder, or a court with power over that holder, can return it.
Related policy: Disputed Items Policy
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