Disputed Items Policy · Unvault Help Center

Effective: September 21, 2026 · Version 1.0

1. What this Policy is for#

1.1 Digital Items sometimes become the subject of a dispute after they are minted: a wallet is drained by a phishing attack and the items are resold; two people claim to own the same item; a court or authority orders that an item not be traded; an item turns out to have been minted or acquired through fraud. This Policy explains how Unvault (BVI) Ltd (Unvault) treats such items in its Services, how a report is made, what a report must contain, how the other side can respond, and how a dispute ends. It forms part of the Unvault Terms of Service, and capitalised words have the meanings given there.

1.2 What Unvault can and cannot do. Unvault is an interface to public blockchains. It does not hold anyone's assets and cannot move them. The Protocol Contracts that settle trades and hold vaulted items are owned by UV Tech Foundation and operate according to their code. When this Policy says Unvault "restricts" an item, it means that the Services stop showing the item for sale, stop accepting new listings and offers for it, and display a label — nothing more. A restricted item still exists on-chain, can still be transferred by whoever controls the wallet that holds it, and can still be traded on other venues. Unvault cannot return a stolen item to its owner; only the current holder, or a court with power over that holder, can do that.

2. Categories of disputed item#

The Services use three labels.

2.1 Reported. An item whose owner has told Unvault that it was taken from their Wallet without authorisation — typically through phishing, a compromised key, a malicious signature, or a compromised device — and has supported the report as Section 3 requires.

2.2 Contested. An item over which two or more people assert conflicting ownership or rights, where the facts cannot be resolved from the blockchain alone — for example, a sale the seller says was induced by fraud, or an item transferred under a private agreement that one side says was broken.

2.3 Restricted by order. An item that a court, arbitral tribunal, or competent authority with jurisdiction over Unvault has ordered Unvault not to display or facilitate trading in, or that Unvault has restricted because trading it would violate sanctions or other law.

3. Reporting an item taken from your Wallet#

3.1 Act fast, on-chain first. If your Wallet has been compromised, the most effective steps are on-chain and do not involve Unvault: move remaining assets to a new Wallet, revoke token approvals granted from the compromised Wallet, and stop using it. Do these before filing a report.

3.2 Where to report. Use the "Report" control on the item page and select "Taken from my wallet", or email trust@unvault.com. The report must come from a channel that lets Unvault verify you controlled the Wallet in question: either a signed message from that Wallet (or from the Wallet that held the item immediately before the unauthorised transfer) or, where the key is no longer usable, a signed message from another Wallet plus evidence linking you to the compromised one.

3.3 What the report must contain.

(a) the network, contract address, and token ID of each item;
(b) the transaction hash of the unauthorised transfer and the date and time it occurred;
(c) a description of how the compromise happened;
(d) confirmation that you did not sign, and did not authorise anyone to sign, the transaction that moved the item, and that you have not been paid for it; and
(e) an undertaking that you will file a report with the police or another law-enforcement authority in your jurisdiction and supply it under Section 3.5.

3.4 Immediate action. When Unvault receives a report that meets Section 3.3 and can verify the reporter's connection to the Wallet, it applies the Reported label to the item and removes the item from purchase, listing, and offers within the Services. Unvault aims to do this within one business day. Where a report identifies many items taken in the same incident, they are handled together.

3.5 Police report. Within 10 days of filing, the reporter must send Unvault a copy of a police report or an official crime-reference confirmation (or, where the local authority does not issue one, a sworn statement made before a notary or equivalent officer) covering the items. If none is received within 10 days, the Reported label is removed and the items return to normal trading in the Services; a fresh report may be filed once the document is available.

3.6 Keeping the label in place. A Reported label supported by a police report stays in place until one of the events in Section 6 occurs. Every 180 days Unvault asks the reporter to confirm that the report remains open and the item has not been returned; if the reporter does not respond within 30 days of the request, the label is removed.

4. Raising a contested-ownership dispute#

4.1 Where the dispute is not a simple theft — for example, a sale one side says was fraudulent, or an item transferred under an arrangement the parties disagree about — either side may write to trust@unvault.com with the item details, the transaction history relied on, the identity of the other party's Wallet, and copies of any agreement or correspondence.

4.2 Unvault does not decide who owns a contested item. It applies the Contested label and suspends listings and offers in the Services while it gives both sides the opportunity to respond, so that buyers are not drawn into a dispute they do not know about. Unvault will contact the other Wallet through the Services and any contact details it holds. The Contested label is removed when the parties tell Unvault they have resolved the matter, when a court or arbitral decision is produced, or when 90 days pass without either party providing evidence that legal proceedings have been started, whichever comes first.

5. Responding to a label on an item you hold#

5.1 If you hold an item that has been labelled Reported or Contested, you may respond to trust@unvault.com. Your response should include: proof that you control the Wallet holding the item (a signed message); how and when you acquired the item, with transaction hashes; what you paid and to whom; and anything else showing that you acquired it in good faith.

5.2 Unvault forwards responses to the reporter without the responder's contact details unless the responder agrees. Unvault may ask either side for more information. Where the response shows that the item was acquired before the reported compromise, or that the reporter authorised the transfer, Unvault removes the label.

5.3 Good-faith purchasers who acquired a Reported item after the compromise are in a difficult position that Unvault cannot fix: the label stays until Section 6 applies, and the purchaser's remedy lies against the seller or the thief. Unvault encourages both sides to reach a private resolution and will lift the label promptly when the reporter confirms one.

6. When a label ends#

A Reported or Contested label is removed, and the item returns to normal trading in the Services, when any of the following happens:

(a) the reporter withdraws the report or confirms the item has been returned;
(b) the item is transferred back to the Wallet from which it was taken, or to a Wallet the reporter designates;
(c) a court, arbitral tribunal, or competent authority decides the matter and either party produces the decision;
(d) the police report or supporting statement required by Section 3.5 is not supplied in time, or the reporter fails to confirm under Section 3.6;
(e) Unvault determines, on the evidence, that the report was inaccurate or made in bad faith; or
(f) for a Contested label, the 90-day period in Section 4.2 expires.

7. Orders from courts and authorities#

7.1 Unvault complies with orders of courts and authorities that have jurisdiction over it, as explained in the Law Enforcement Guidelines. An order that requires Unvault to stop displaying or facilitating trading in specified items is implemented as a Restricted by order label for as long as the order requires. An order that purports to require Unvault to transfer, freeze, or destroy a Digital Item cannot be complied with, because Unvault has no power over the item, and Unvault will tell the issuing body so.

7.2 Unvault restricts items and Wallets where trading them would breach sanctions or other law binding on Unvault, without waiting for a report.

8.1 If a Digital Item is taken as a result of a vulnerability in a Protocol Contract or in the Services, Unvault will publish an incident notice, cooperate with the Foundation and with the authorities, and apply labels to the affected items on its own initiative. This does not change the limits in Section 1.2: neither Unvault nor the Foundation can recover items from a wallet they do not control.

9. Misuse of this Policy#

9.1 Filing a report you know to be false — for example, reporting an item as stolen after selling it, to disrupt the buyer — is a serious violation of the Terms of Service. Unvault may permanently restrict the reporter's Wallet from the Services, refuse further reports from that person, and disclose the false report to the affected party and, where appropriate, to law enforcement.

9.2 Unvault may also decline to act on a report where the reporter has previously filed reports found to be unfounded, or where the report appears to be part of a dispute between business partners rather than a theft.

10. Records and transparency#

10.1 Unvault keeps reports, responses, supporting documents, and its decisions for at least five years. It may share them with the parties (subject to Section 5.2), with law enforcement in accordance with the Law Enforcement Guidelines, and, in aggregate form, in transparency reporting.

11. Contact#

trust@unvault.com — reports, responses, and questions about labels lawenforcement@unvault.com — for authorities Unvault (BVI) Ltd, c/o Leeward (BVI) Limited, Suite 5, Oleander Building, Port Purcell, Tortola, VG1110, British Virgin Islands

Unvault Disputed Items Policy