My cross-chain move is stuck — what do I do?

1. Open the status view for the move (Profile → Activity → Vault & transfers, or the vault operations page). It shows the origin transaction, the message status, and the destination step.
2. Wait. Messages can take longer during congestion. The item is locked in the vault contract the whole time — it is not lost.
3. Retry the destination step if the status view offers it. A destination transaction can fail for lack of gas and can be resubmitted.
4. Check the message on the LayerZero explorer using the origin transaction hash.
5. Contact support at support@unvault.com with the origin transaction hash, the collection and token ID, and the source and destination chains.

Support can explain the state of the message and coordinate with the protocol's operators. Neither Unvault nor UV Tech Foundation can alter on-chain state outside the rules of the vault contracts, so recovery always happens through the protocol's own retry paths.